Good questions
Frequently asked
Everything about sizing, the clip system, care, and the honest story behind where things are made.
How do I find my size?
The base bra runs in standard band-and-cup sizes from 32B to 36C. If you're between sizes, size down in the band and up in the cup for the closest fit. Straps are one-size — they're fully adjustable and clip onto every base bra, so there's no separate strap sizing to worry about.
How does the clip-on strap system actually work?
Every base bra has four gold-tone rings sewn in — two at the top of the cups and two at the back band. Every strap ends in a 12mm lobster clasp. You open the clasp, hook it through the ring, and let go. Four clips and you're done, in about ten seconds once it's muscle memory.
Will any strap fit any bra?
Yes — that's the whole point. Every clasp and every ring is the same standardized size across the entire Bijou line, so any strap fits any base bra. A strap you buy from a future collection will clip onto the base bra you own today.
Are they actually comfortable?
The base bra is a soft molded cup designed to disappear under everything you wear — it's meant to be the one you forget you have on. The straps are padded where they sit on your shoulders and adjust like normal bra straps, so the decorative look doesn't cost you comfort.
How do I wash and care for them?
Hand wash the base bra in cold water and lay it flat to dry — skip the dryer to protect the molded cups and elastic. Unclip the straps before washing. Wipe metal and pearl straps with a soft dry cloth; don't submerge chain or pearl straps, as water can dull the finish over time. Exact fiber content and care are printed on each product page.
What does "made in the USA" mean for Bijou?
Our umbrella line is "Designed and assembled in the USA." Specifically: Lace straps are Made in USA; Gold Chain, Pearl, and Daisy Chain straps are Assembled in USA from US and imported components; and the base bra is imported. We use the FTC's actual definitions and list the specific claim on every product page.
How much is shipping, and is it ever free?
Shipping is a flat $5 anywhere in the US, and it's free on orders over $75. Most orders ship within 1–2 business days. See the Shipping & Returns page for full details.
What's your return policy?
We offer 30-day returns on unworn items in their original condition with tags attached. For hygiene reasons, the base bra must be unworn and unwashed. Start a return from your account's order history or by emailing our support team, and we'll send a prepaid label.
Can I get notified when a sold-out strap is back?
Yes. On any sold-out product, enter your email in the "Notify me" box and we'll send a one-time back-in-stock alert the moment that item is restocked. We won't add you to anything else unless you ask.
Do you restock and release new straps often?
That's the fun part — we sell the bra once and release new straps regularly to match every mood and moment. Follow along or join the list to hear about drops first.
Still stuck? Check Shipping & Returns or read our story.